Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

About The ForeSee Blog

As a pioneer in customer experience analytics, ForeSee delivers superior technology and proven methodology to connect the customer experience to the bottom line. The result is better business for companies and a better experience for consumers.

Read posts by The ForeSee Blog below.

VOC Leaders: Why Canadian Tire uses ForeSee Replay & CX scores to win big (Video)

Since launching nearly a century ago, retailer Canadian Tire has become one of Canada’s most recognized and trusted brands with almost 1,700 retail and gasoline locations coast-to-coast, as well as... More

Categories: Client Insights Retail

Demystifying customers who leave a store without making a purchase (video)

Satisfaction with the in-store experience has remained flat year-over-year since 2014, according to ForeSee data. Retailers are doing everything they can to drive store traffic, yet so many shoppers leave... More

Categories: Retail

Speaker roundup: Why retailers won’t want to miss 2017 ForeSee Summit

This year’s ForeSee Summit — our annual client event for CX professionals — is shaping up to be the best yet, and we wanted to highlight a handful of speakers... More

Categories: Events Retail

Here’s a preview of what public sector organizations can expect at the 2017 ForeSee Summit

Attention CX professionals in the public sector, we’re planning a variety of interesting, thoughtful, and extremely useful presentations for our annual client event, Connect: The ForeSee Summit, aimed at helping... More

Categories: Events Government

Optimizing customer satisfaction by rethinking A/B testing

Utilizing A/B testing, the practice of comparing two versions of a webpage or app against each other to see which performs best, is a very effective way for a business... More