Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

About Mike Redmond

Mike Redmond is Regional Director at ForeSee in the New York City area with U.S. sales responsibility stretching from the east coast to mid-west. With more than 15 years experience managing and selling SaaS technology products and programs, he has played a key role in the company’s strategic growth in the contact center space. He partners with prospective and existing ForeSee clients to help maximize their technology investments and guides them on using best practices in customer experience analytics across all digital and offline customer touch points. Mike earned a B.S. in Management and Finance from the Binghamton University - School of Management.

Read posts by Mike Redmond below.

How to Measure CX In the Contact Center the Right Way

What are some good metrics that companies use today to measure the contact center customer experience? A few come to mind that I hear prospective clients mention often before they... More

Categories: Insights