Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

About Randy Kish

Randy Kish is a Customer Experience Specialist and Retail Innovation Advocate at ForeSee. He joined the company in 2011, bringing over 20 years of retail experience that started on the selling floor at Nordstrom. Randy crossed over to the software side of the retail industry in 1993 with a primary focus on store operations and retail analytics. A native San Diegan, Randy earned his BA in Economics from the University of California, Los Angeles and MBA in Finance from San Diego State University.

Read posts by Randy Kish below.

When CX backfires: Amazon’s crazy PrimeNow customer journey

Customer Journey

Amazon may be a leader in digital retail (with a founder who fully understands the value of Customer Experience measurement to boot), but not everything the company does reflects that.... More

Categories: Insights Retail

Recent Walmart TV commercial shows just how far customer expectations have evolved

A version of this article was originally published on LinkedIn. The way consumers shopped during the holidays in 2016 didn’t change drastically from the previous year. In 2015, 75% of... More

Categories: Insights Retail

CX Trendsetters: My Visit to Lush Involved a Bath Bomb & Great Customer Experience

A version of this article first appeared on LinkedIn Pulse. With a career that has me constantly thinking about the customer experience, it’s hard not to observe CX wherever I... More

Categories: Customer Satisfaction

CX Event Next Week | NGCX Conference

When you think of San Diego, does your mind drift to cliff-lined beaches, sunshine, the Gaslamp District, and Mexican food? Mine does, and I’m lucky enough to live here.  ... More

CX Backfires this Week | Amazon

Originally posted on LinkedIn. Dad with a wallet: a Retailer’s Best Friend. Retailer’s worst nightmare?  Over-engineered personalization with mismanaged content. Read on… My daughter’s 13th birthday is just around the... More

Categories: Insights Retail