The ForeSee blog for CX professionals and the Voice of Customer community.
About Silvina Diaz
Silvina Diaz is a Director of Client Services at ForeSee. She started working with ForeSee in 2006 as a Satisfaction Research Analyst, working primarily with Public Sector and International organizations. During the past eight years at ForeSee, Silvina has developed an expertise on International markets, one of her passions. In her current role, Silvina oversees the Client Services team in our London office, works closely with our ForeSee Brazil office and manages the Public Sector team. Before joining ForeSee, Silvina worked in market research for more than five years and has also been a college Algebra and Math teacher. Silvina holds a Bachelor’s degree in Mathematics from Universidad Nacional de Mar del Plata, Argentina, and a Master of Science in Statistics from Colorado State University.
With cultural differences come differences in needs, wants and expectations, and it’s up to organizations that cater to large international groups to ensure they are providing the right experience to... More