Act with Certainty

The ForeSee blog for CX professionals and the VOC community.

November 15, 2017 |

3 key CX factors Auto Trader U.K. improved to increase NPS

While Net Promoter Score (NPS) is a reliable KPI to track customer loyalty, it falls short when it comes to providing information about how or what to improve. Getting those... Read More

When expert and real-time content matters, people turn to E-Government (Report)

During the third quarter of 2017, we saw major natural disasters, as well as a live science lesson in the form of the total solar eclipse. While there was no... Read More

3 emerging holiday shopper trends retailers should know

Think you know holiday shoppers? Well you might be surprised at what’s changing among shopping behaviors this year, according to insights gathered from data in our latest Holiday Benchmark Study.... Read More

November 13, 2017 |

Gartner anticipates greater expectations and challenges for CX professionals in 2018

Almost half of marketers responsible for customer experience (CX) have established the relationship between CX and business outcomes, according to a new study by Gartner Group. So, it’s not surprise... Read More

November 10, 2017 |

Explaining retail’s ‘mid-life crisis’: How retailers are reforging the customer journey to survive | Forbes

The following article written by ForeSee VP of Marketing Eric Feinberg was first published on Forbes. The retail industry is currently going through a very visible existential crisis. On one end,... Read More

Categories: Insights,Retail