Act with Certainty

The ForeSee blog for CX professionals and the VOC community.

November 21, 2017 |

5 useful BOPIS stats every retailer should know

Most consumers have used BOPIS, or Buy Online, Pickup In-Store. More specifically, about 2 in 3 people (61%) have utilized this emerging customer journey, which clearly means it’s more than... Read More

November 20, 2017 |

5 trends banks need to know about today’s customers

The retail banking industry is at a crossroad that is filled with both risk and opportunity when it comes to customer acquisition, customer upsell, and and customer retention. Digital transformation,... Read More

November 15, 2017 |

3 key CX factors Auto Trader U.K. improved to increase NPS

While Net Promoter Score (NPS) is a reliable KPI to track customer loyalty, it falls short when it comes to providing information about how or what to improve. Getting those... Read More

When expert and real-time content matters, people turn to E-Government (Report)

During the third quarter of 2017, we saw major natural disasters, as well as a live science lesson in the form of the total solar eclipse. While there was no... Read More

3 emerging holiday shopper trends retailers should know

Think you know holiday shoppers? Well you might be surprised at what’s changing among shopping behaviors this year, according to insights gathered from data in our latest Holiday Benchmark Study.... Read More