Act with Certainty

The ForeSee blog for CX professionals and the VOC community.

June 21, 2018 |

How ForeSee Makes an Impact with $7.8M in Economic Benefits

What’s the financial impact of partnering with ForeSee to measure and improve customer experience? A commissioned study by Forrester Consulting shows how CX Suite drives conversion rates, revenue improvements, and cost savings. Read More

June 19, 2018 |

How Banks Can Optimize the Customer Journey

Every banking leader is aware that digital channels are less costly than an extensive branch network or fully staffed contact center. They also realize that customers, like water, will seek the path of least resistance. Read More

June 14, 2018 |

How The Public Sector Competes and Wins on Customer Experience (CX)

We’re writing to you fresh from of our annual CX Forum on June 13, and couldn’t be more invigorated about how federal agencies, higher ed and nonprofits are all dedicated... Read More

June 6, 2018 |

Lost in Verbatims? ForeSee NPS with Predictive Drivers Gives You Actionable Insight

What’s your strategy for improving your Net Promoter Score℠ (NPS®)? Every business is looking for insight that goes beyond the number itself. For example, to move the NPS needle you need to know what’s truly dragging down your mobile or app score, or what customers like about the website that’s lifting you above competitors. The same principle applies to call centers or physical store locations. Read More

May 30, 2018 |

Using Voice of Customer Data to Optimize the Contact Center Experience

Call-center improvements yield efficiencies and boost customer satisfaction A customer’s contact center experience is a vital element in customer satisfaction scores. It’s also true that an optimal contact center experience... Read More

Categories: Uncategorized
May 24, 2018 |

How ForeSee Complies with Europe’s General Data Protection Regulation

The European General Data Protection Regulation (GDPR) takes effect May 25, 2018. ForeSee is committed and fully prepared to help clients meet all applicable GDPR requirements. What is GDPR? The GDPR replaces... Read More