Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

Walmart’s poor overall customer experience made it no great value for Buffett

Some business publications are reporting that Warren Buffett’s recent decision to unload $900 million worth of Walmart stock has signaled the slow death of retail as we know it. This... More

Categories: Insights Retail

5 tips for gaining approval to attend ForeSee Summit

A version of this article originally appeared on LinkedIn. Every year ForeSee hosts an amazing customer experience (CX) event, Connect: The ForeSee Summit. And, every year we also have amazing... More

Categories: Events

ForeSee Priority Index: A powerful tool for prioritizing your CX improvements

We hear it all the time: Today’s CX leaders are constantly looking for better insights to make increasingly complex business decisions. And while Voice of Customer programs are powerful, many... More

Categories: ForeSee Tech Blog

New report: E-Gov should be driven by data, not politics

It’s crucial that decisions about changes to federal websites be directed by data, not by politics. For the last 16 years, the principle of data-driven digital experiences has been the... More

Demystifying customers who leave a store without making a purchase (video)

Satisfaction with the in-store experience has remained flat year-over-year since 2014, according to ForeSee data. Retailers are doing everything they can to drive store traffic, yet so many shoppers leave... More

Categories: Retail