Act with Certainty

The ForeSee blog for CX professionals and the VOC community.

July 26, 2017 |

ForeSee CX Suite updated with powerful new features: Location Leaderboards & Hierarchies, Topics Dashboard, and more 

Today, we’re announced a powerful new update to ForeSee CX Suite that builds on our vision to give companies everything they need to identify and act on the most important CX issues across the entire customer journey. The advancements... Read More

So Suite! Record revenue and bookings for ForeSee in Q2

Today we’re very happy to announce that ForeSee saw the largest growth in revenue and bookings in the company’s history for the second quarter of 2017. In particular, second-quarter bookings grew by 22%... Read More

Categories: Company News
July 11, 2017 |

Understanding the link between higher NPS and better CX scores (report)

Over the years, many top executives have come to rely on Net Promoter Score (NPS) as a reliable KPI to track customer loyalty and satisfaction over time. However, NPS falls short when it comes... Read More

July 7, 2017 |

CX Champions wanted: Setting the stage for ForeSee Summit 2018

You may not know it, but you’re kind of a big deal. Yeah, you! The one championing customer (or citizen) experience and the importance of a good Voice of Customer (VOC) program. Not only... Read More

Categories: Events
July 6, 2017 |

Amazon’s Whole Foods deal proves the ‘retail mullet’ is the future of grocery | RetailCustomerExperience

Amazon's multi-billion dollar acquisition of Whole Foods has already sent eruptions throughout the grocery industry, including a decline to stock prices for competitors. It's prompted a slew of commentary from the business media about how Amazon's plans will unfold and the broader industry impact. Surprisingly, not much has been said about the real logic behind the deal, which has far more to do with Amazon expanding into an area it knows it can win, and far less to do with battling rivals such as Walmart. Read More

Categories: Insights,Retail