Act with Certainty

The ForeSee blog for CX professionals and the Voice of Customer community.

Getting retail banking CX right according to industry leaders (webinar)

Retail Banking CX

Today’s banking customers have much different and diverse expectations than ever before, making it difficult to keep up. It’s also perhaps the biggest opportunity yet for retail banks to attract... More

Attending ICMI? Visit ForeSee to learn how to supercharge the contact center experience

ForeSee ICMI Booth

Today’s businesses provide customer support using multiple types of interactions, which in turn shape the customer experience . If you’re attending ICMI next week in Orlando, let’s talk about how... More

Categories: Events

What leading retail banks must do to maintain high satisfaction

Bank CX

While congratulations to those that ranked high in the latest J.D. Power U.S. Retail Banking Satisfaction Study (list below) is in order, the challenge for these banks (as well as... More

Why winning on customer experience is the best strategy for retail banks (report)

Online banking CX

The retail banking industry is racked with challenges as consumers become more digitally demanding and less loyal. There’s also an influx in competition from financial-tech services, which has further disrupted... More

Why measuring conversion rates limits success (and how to fix it) | CMSWire

Digital Contribution Measurement

Kobe Bryant and Magic Johnson are both all-time great guards who played for the Los Angeles Lakers. Bryant is one of the highest-scoring players in league history with 25 points per game, and Johnson averaged 19.5 points per game. While Johnson may not have scored as many points, he averaged 11.2 assists per game. The lesson? Only by analyzing a more complete set of game statistics could Johnson’s overall contribution to Lakers' scoring be revealed to be just as great as Bryant’s — if not greater. More

Categories: Insights Retail