Act with Certainty

The ForeSee blog for CX professionals and the VOC community.

December 14, 2017 |

VOC Leaders: How UGI uses CX to drive success in energy & utilities

UGI Inc. is a natural gas and electric utility company that serves more than 670,000 customers in Pennsylvania and other coverage areas. The company’s mission is to be the preeminent... Read More

Categories: Client Voices,Utilities
December 13, 2017 |

Amazon, Williams-Sonoma, & Kohl’s lead ForeSee’s Top 50 Retail CX Rankings (Report)

Each year, ForeSee produces a study to discover which retailers standout from the pack when it comes to delivering an incredible customer experience across web, mobile and in-store. The results... Read More

December 6, 2017 |

How ForeSee CX Suite makes analyzing data easier

Organizations spend an enormous amount of time and resources collecting data about their operations and customers, data which can prove invaluable in a number of ways. However, deriving meaningful, actionable... Read More

December 5, 2017 |

Why context and benchmarks are essential to your CX strategy (Video)

Measuring the customer experience is of utmost importance to companies in today’s age, and routinely cited as the number one way retailers expect to compete moving into the future. But... Read More

Categories: Research & CX Data

Congrats! CX awards recognize Three, Argos, Tesco, and other U.K. companies for stellar customer experience

Listening to the voice of your customers is one of the best ways for an organization to understand how best to deliver a seamless, delightful experience. But it’s no easy... Read More

Categories: Company News,Retail