Act with Certainty

The ForeSee blog for CX professionals and the VOC community.

December 6, 2017 |

How ForeSee CX Suite makes analyzing data easier

Organizations spend an enormous amount of time and resources collecting data about their operations and customers, data which can prove invaluable in a number of ways. However, deriving meaningful, actionable... Read More

December 5, 2017 |

Why context and benchmarks are essential to your CX strategy (Video)

Measuring the customer experience is of utmost importance to companies in today’s age, and routinely cited as the number one way retailers expect to compete moving into the future. But... Read More

Categories: Research & CX Data

Congrats! CX awards recognize Three, Argos, Tesco, and other U.K. companies for stellar customer experience

Listening to the voice of your customers is one of the best ways for an organization to understand how best to deliver a seamless, delightful experience. But it’s no easy... Read More

Categories: Company News,Retail
November 28, 2017 |

VOC Leaders: How Hermes delivers success by measuring the entire customer journey

Hermes is a leading parcel courier in the United Kingdom and is committed to always being the first choice among U.K. consumers. Doing so requires a deep focus on improving... Read More

Categories: Client Voices
November 27, 2017 |

What banks should know about earned vs. captive customer loyalty (webinar)

In the banking industry, loyal customers are highly valuable. But the nature of bank customer loyalty isn’t necessarily the same as it is in other industries, and it’s important to... Read More