March 28, 2017 | The XM Blog

Before Summit, watch keynote speaker Angela Duckworth’s TED Talk (video)


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We know that one of the biggest success factors in business getting the customer experience right. On a personal level though, one big predictor of success is “grit,” according to psychology scholar, researcher, author, and ForeSee Summit 2017 keynote speaker Angela Duckworth.

Grit, Duckworth describes, is the strong sense of purpose people have to achieve goals at all cost — so much so that it can organize and give meaning to nearly everything you do. We see grit in so many of our clients – the CX champions dedicated to measuring and improving the customer experience.

As such, we’re highlighting this clip from Duckworth’s TED Talk, “Grit: The Power of Passion and Perseverance,” before making your way to Phoenix for Summit next week. Check out the video above, and share your thoughts with us on Twitter or the ForeSee Summit LinkedIn group. Also, make sure you to check out this nifty Grit Quiz and our essential Summit preparation guide.

Interested in attending? There’s still time! Visit the ForeSee Summit website for more information.

Categories: Events

About the Author

As a pioneer in customer experience analytics, Verint delivers superior technology and proven methodology to connect the customer experience to the bottom line. The result is better business for companies and a better experience for consumers.

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