November 15, 2017 |

When expert and real-time content matters, people turn to E-Government (Report)

During the third quarter of 2017, we saw major natural disasters, as well as a live science lesson in the form of the total solar eclipse. While there was no... Read More

August 29, 2017 |

A source of stability: Citizen satisfaction with E-Government increases in Q2 2017 (Report) 

We live in an era of divided opinions, much of which was amplified in the last presidential election. You need only glance at news headlines on any given day for confirmation. And for many citizens, myself included, this means a great deal of uncertainty with our government. While stability may seem hard to come by, nothing further could be true when it comes to citizen satisfaction with E-Government according to our latest research. Read More

May 24, 2017 |

How better digital services can result in agency savings | Nextgov

The path to more conservative government spending lies in collecting and analyzing citizen experience data. This isn’t hyperbole or exaggeration, but rather a foregone conclusion with nearly two decades of research to back it up. And Congress seems to agree the introduction of the Federal Agency Customer Experience Act of 2017, a new piece of bipartisan legislation, is aimed at simplifying the process agencies go through to gather public feedback about their customer service. Read More

Categories: Government,Insights
May 23, 2017 |

Citizen Experience is off to a good start under Trump (report)

When the Trump administration released its proposed budget a month ago, analysts discerned an overarching theme: efficiency and cost cutting. The path to achieving that requires a focus on measuring and collecting data about the citizen experience. Fortunately, the state of digital government services is strong, with steps being taken to ensure even greater improvement going forward. Read More

February 14, 2017 |

New report: E-Gov should be driven by data, not politics

It’s crucial that decisions about changes to federal websites be directed by data, not by politics. For the last 16 years, the principle of data-driven digital experiences has been the... Read More