September 1, 2016 |

Why citizen satisfaction matters: The 52nd E-Government Satisfaction Index

If federal agencies can deliver a satisfactory experience to citizens who use their digital services, the likelihood of desired outcomes is increased. In other words, you have a better chance of... Read More

Categories: Government
May 24, 2016 |

How To Improve Citizen Experience Through Scientific Measurement

Getting your entire organization to both understand and believe that the customer experience is paramount is certainly an important first step. However, once you’ve accomplished that, it’s then time to... Read More

Categories: Government
April 25, 2016 |

5 Things Federal Websites Should be Measuring in Mobile

Mobile usage has exploded over the last decade, with 1 in 3 visits to federal websites now coming from mobile devices, according to the federal Digital Analytics Program. Additionally, mobile... Read More

Categories: Government
March 31, 2016 |

E-Gov: 5 Ways Good Digital Experiences Drive Democracy

The day after President Obama’s inauguration in 2009, he issued a memo on how technology could and should be used to improve transparency, collaboration, communication, and trust. Seven years later,... Read More

Categories: Government
March 9, 2016 |

Citizen Satisfaction Rivals Private Sector CX in 50th E-Government Satisfaction Index

Today marks the release of ForeSee’s 50th consecutive quarterly E-Government Satisfaction Index. This special edition report measures over 185,000 citizen responses for the fourth quarter 2015, revealing that satisfaction with... Read More

Categories: Government
December 1, 2015 |

Mobile Matters for E-Government Digital Success

As a government department, agency or program, your goal is to serve citizens– efficiently, cost-effectively and using their preferred channels. The release of The ForeSee E-Government Satisfaction Index (Q3 2015) highlights mobile, increasingly the medium of choice for many people. Close to 70% of Americans own smartphones, and some government agencies report that up to 50% of their traffic comes via mobile. Read More

Categories: Government