October 27, 2016 |

E-Gov satisfaction remains virtually unchanged despite a turbulent election season

Calling the 2016 Presidential election season “turbulent” would be a modest way of describing it, many may agree. But despite that, citizens’ satisfaction with online government services remains high, according... Read More

Categories: Government
September 1, 2016 |

Why citizen satisfaction matters: The 52nd E-Government Satisfaction Index

If federal agencies can deliver a satisfactory experience to citizens who use their digital services, the likelihood of desired outcomes is increased. In other words, you have a better chance of... Read More

Categories: Government
May 24, 2016 |

How To Improve Citizen Experience Through Scientific Measurement

Getting your entire organization to both understand and believe that the customer experience is paramount is certainly an important first step. However, once you’ve accomplished that, it’s then time to... Read More

Categories: Government
April 25, 2016 |

5 Things Federal Websites Should be Measuring in Mobile

Mobile usage has exploded over the last decade, with 1 in 3 visits to federal websites now coming from mobile devices, according to the federal Digital Analytics Program. Additionally, mobile... Read More

Categories: Government
March 31, 2016 |

E-Gov: 5 Ways Good Digital Experiences Drive Democracy

The day after President Obama’s inauguration in 2009, he issued a memo on how technology could and should be used to improve transparency, collaboration, communication, and trust. Seven years later,... Read More

Categories: Government