December 3, 2013 |

Measuring the Health of the E-Government

There’s no denying that the rollout of Healthcare.gov has been a debacle.  However, this one site should not be the thermometer to measure the health of all federal government websites... Read More

Categories: Government,Healthcare
February 11, 2013 |

Usability Best Practices for e-Gov Mobile Web Experiences, Part 2

Last time, I took a look at some of the best practices for the mobile Web, including topics such as Mobile Site or Not Yet; Site vs. App; and Redirection.... Read More

Categories: Government
February 4, 2013 |

Usability Best Practices for e-Gov Mobile Web Experiences, Part 1

Many federal government agencies do not yet have mobile versions of their websites. Although that might be ok for now, it won’t be for very long. In a series of... Read More

January 22, 2013 |

Meeting the Customer Satisfaction Milestones of the Digital Government Strategy

While Monday officially kicked off a new Presidential term, January 22 marked the passing of a new milestone of the Digital Government Strategy. The report, released on May 23, 2012,... Read More

June 7, 2012 |

A Great Customer Experience Always Wins

I’m really excited about one of our new clients, the Virginia Lottery. They’re working with us to measure the customer experience on both their website and their mobile site. This... Read More