June 21, 2018 |

How ForeSee Makes an Impact with $7.8M in Economic Benefits

What’s the financial impact of partnering with ForeSee to measure and improve customer experience? A commissioned study by Forrester Consulting shows how CX Suite drives conversion rates, revenue improvements, and cost savings. Read More

April 12, 2018 |

Who’s Winning on Retail NPS? Our New Report Ranks 50 Leading Brands

There’s a lot riding on your Net Promoter Score℠: It’s a closely watched KPI that drives retail strategies and influences how your brand invests its resources. Just out today, the... Read More

Categories: NPS,Research & CX Data
April 3, 2018 |

The ROI of CX

One finding from our new Utilities CX Insights report really stands out: Eighty percent of people said that they’d be willing to forgo the call center completely if utility providers... Read More

January 10, 2018 |

How Amazon is investing in customer experience by reimagining retail delivery | Forbes

The following article written by ForeSee VP of Marketing Eric Feinberg was first published on Forbes. When examining the typical customer journey, it’s not difficult to see why delivery is... Read More

Categories: Retail
December 26, 2017 |

Holiday shopping trends show why customer experience is vital for retailers | Customer Think

The following article written by ForeSee VP of Marketing Eric Feinberg was first published on Customer Think. Here’s a common holiday dilemma: You’ve avoided retail crowd pandemonium by shopping online... Read More

Categories: Retail
November 21, 2017 |

5 useful BOPIS stats every retailer should know

Most consumers have used BOPIS, or Buy Online, Pickup In-Store. More specifically, about 2 in 3 people (61%) have utilized this emerging customer journey, which clearly means it’s more than... Read More