July 6, 2017 |

Amazon’s Whole Foods deal proves the ‘retail mullet’ is the future of grocery | RetailCustomerExperience

Amazon's multi-billion dollar acquisition of Whole Foods has already sent eruptions throughout the grocery industry, including a decline to stock prices for competitors. It's prompted a slew of commentary from the business media about how Amazon's plans will unfold and the broader industry impact. Surprisingly, not much has been said about the real logic behind the deal, which has far more to do with Amazon expanding into an area it knows it can win, and far less to do with battling rivals such as Walmart. Read More

Categories: Insights,Retail
June 21, 2017 |

Wall Street’s reaction to Amazon buying Whole Foods can be explained through CX

The news of Amazon’s Whole Foods acquisition sent the stock prices of many major grocery chains plummeting. At first glance, this may seem odd since Amazon is a relative new... Read More

Categories: Insights,Retail
June 14, 2017 |

Tap your customer data to improve customer satisfaction | CMSWire

CX data should be moved to the forefront of any marketing initiative. Below are five reasons why leveraging CX data to a greater extent will improve every customer interaction, and by extension, your organization. Read More

April 26, 2017 |

Retail isn’t at a tipping point, it’s at the beginning of an omnichannel revolution

Plenty is currently being discussed in business circles and financial publications about the state of the American retail industry, which is experiencing a big shift in operations and strategies toward... Read More

Categories: Insights,Retail
April 20, 2017 |

3 lessons on the importance of CX measurement from Amazon’s Jeff Bezos

The concept of Customer Experience (CX) for many is still associated with old adages like “the customer is always right,” but that’s been changing for a decade now. And over the next few years, you’re likely to hear CX measurement and CX Intelligence much more frequently as businesses become aware of things that business leaders like Amazon CEO Jeff Bezos has known from the start. Read More