March 14, 2016 |

ForeSee Helps Life Fitness Ramp Up Customer Experience Analytics

When Life Fitness wanted to step up its online efforts and relaunch its website, the exercise equipment manufacturer turned to ForeSee. Life Fitness knew it needed a partner with a... Read More

March 7, 2016 |

Part 1: Portrait of a Happy Customer

This is the first post in a series about which retail customers are the most and least satisfied, and how we can use that knowledge to improve business outcomes. All... Read More

Categories: Retail
February 29, 2016 |

ForeSee to Reveal Game-Changing New Product Roadmap at 10th Annual ForeSee Summit

The 10th Annual ForeSee Summit is fast-approaching, taking place May 3-5, 2016 in beautiful Palm Desert, CA. Customer experience leaders from hundreds of the world’s leading companies will gather at the JW Marriott... Read More

February 24, 2016 |

Case Study: ForeSee Connects T-Mobile to Multichannel Voice of Customer

Your customers don’t stick to one contact channel. Neither can your customer experience analytics. That’s why T-Mobile partners with ForeSee to capture Voice of Customer across its web, mobile and... Read More

February 23, 2016 |

Why Don’t Browsers Purchase?

E-retail industry conversion rates tend to hover at or around 20% (Marketing Sherpa has a great post on average conversion rates by product category and why you shouldn’t view conversion... Read More

February 16, 2016 |

Customer Journeys: Easy to Define but Hard to Measure

Shoppers are migratory creatures. They consume content, comparison shop, make purchase decisions and share their opinions where and when it best serves them: on websites, in stores, at call centers,... Read More