March 23, 2016 |

Does Same-Day Delivery Matter?

Amazon and Google are both in the same-day delivery game, and many retailers are scrambling to determine whether this model will gain enough popularity with consumers that the strategy should... Read More

March 18, 2016 |

Part 2: Applying CX Data to Personas

This is the second post in a three-part series about which retail customers are the most and least satisfied, and how we can use that knowledge to improve business outcomes.... Read More

Categories: Retail
March 14, 2016 |

ForeSee Helps Life Fitness Ramp Up Customer Experience Analytics

When Life Fitness wanted to step up its online efforts and relaunch its website, the exercise equipment manufacturer turned to ForeSee. Life Fitness knew it needed a partner with a... Read More

March 7, 2016 |

Part 1: Portrait of a Happy Customer

This is the first post in a series about which retail customers are the most and least satisfied, and how we can use that knowledge to improve business outcomes. All... Read More

Categories: Retail
February 29, 2016 |

ForeSee to Reveal Game-Changing New Product Roadmap at 10th Annual ForeSee Summit

The 10th Annual ForeSee Summit is fast-approaching, taking place May 3-5, 2016 in beautiful Palm Desert, CA. Customer experience leaders from hundreds of the world’s leading companies will gather at the JW Marriott... Read More

February 24, 2016 |

Case Study: ForeSee Connects T-Mobile to Multichannel Voice of Customer

Your customers don’t stick to one contact channel. Neither can your customer experience analytics. That’s why T-Mobile partners with ForeSee to capture Voice of Customer across its web, mobile and... Read More