November 15, 2017 |

3 key CX factors Auto Trader U.K. improved to increase NPS

While Net Promoter Score (NPS) is a reliable KPI to track customer loyalty, it falls short when it comes to providing information about how or what to improve. Getting those... Read More

3 emerging holiday shopper trends retailers should know

Think you know holiday shoppers? Well you might be surprised at what’s changing among shopping behaviors this year, according to insights gathered from data in our latest Holiday Benchmark Study.... Read More

November 13, 2017 |

Gartner anticipates greater expectations and challenges for CX professionals in 2018

Almost half of marketers responsible for customer experience (CX) have established the relationship between CX and business outcomes, according to a new study by Gartner Group. So, it’s not surprise... Read More

November 9, 2017 |

A 5-step model for CX excellence in energy and utilities (report)

As energy and utility providers face technology and market disruptions, they are increasingly looking to customer experience (CX) as a way to meet rising expectations, drive efficiency and agility, and... Read More

October 19, 2017 |

VOC Leaders: How Vera Bradley is closing the gap on ‘Store Non-Purchasers’ with CX intelligence

Vera Bradley is an apparel retailer that specializes in women’s accessories and handbags that cares deeply about the satisfaction of its customers. We sat down with Vice President of Retail... Read More

Categories: Client Voices,Retail