July 11, 2018 |

Better Together: NPS® and CSAT

It’s a complex world. Measuring and improving NPS and CSAT will allow you to understand and stay connected to your customers and turn shoppers into buyers. Together, these two metrics give you the comprehensive insight you need to quantify and improve CX, and link those improvements to desired business outcomes. Read More

June 6, 2018 |

Lost in Verbatims? ForeSee NPS with Predictive Drivers Gives You Actionable Insight

What’s your strategy for improving your Net Promoter Score℠ (NPS®)? Every business is looking for insight that goes beyond the number itself. For example, to move the NPS needle you need to know what’s truly dragging down your mobile or app score, or what customers like about the website that’s lifting you above competitors. The same principle applies to call centers or physical store locations. Read More

May 30, 2018 |

Using Voice of Customer Data to Optimize the Contact Center Experience

Call-center improvements yield efficiencies and boost customer satisfaction A customer’s contact center experience is a vital element in customer satisfaction scores. It’s also true that an optimal contact center experience... Read More

Categories: Uncategorized
May 24, 2018 |

How ForeSee Complies with Europe’s General Data Protection Regulation

The European General Data Protection Regulation (GDPR) takes effect May 25, 2018. ForeSee is committed and fully prepared to help clients meet all applicable GDPR requirements. What is GDPR? The GDPR replaces... Read More

May 2, 2018 |

Extra, Extra: Learn how ForeSee client Newsday is delivering a great customer experience

We’re excited to share the story of Newsday, a large suburban newspaper serving Long Island, New York on how they’re improving their reader experience with CX. In a piece posted... Read More

March 2, 2018 |

Three Quick Wins Retailers Can Implement Right Now Based on Global CX Trends

Retailers have a lot on their plates in 2018: fending off the impending retail apocalypse (which isn’t what most people think it is), improving NPS, and prioritizing information amid cacophony... Read More

Categories: Research & CX Data