March 2, 2018 |

Three Quick Wins Retailers Can Implement Right Now Based on Global CX Trends

Retailers have a lot on their plates in 2018: fending off the impending retail apocalypse (which isn’t what most people think it is), improving NPS, and prioritizing information amid cacophony... Read More

Categories: Research & CX Data
February 28, 2018 |

Betting the Farm on CX: Tractor Supply featured for its winning online experience

The National Retail Federation recently highlighted Tractor Supply’s winning customer experience and top spot in the annual ForeSee Retail CX Rankings report. In the interview, SVP and CIO Rob Mills... Read More

Categories: Retail
February 8, 2018 |

40,000 reasons to love our Valentine’s Day webinar

What do 40,000 shoppers think about 50 top retail brands? ForeSee will share the latest customer experience (CX) trends at a live webinar on Wednesday, Feb. 14, 12:00pm EST. We... Read More

Categories: Retail
January 24, 2018 |

7 ways to Improve Your Agency’s CX Strategy | GovLoop

The following blog post first appeared on GovLoop, and is an excerpt from their new report “How to Improve Your CX Strategy,” featuring insights and commentary from ForeSee Vice President... Read More

Categories: Government
January 15, 2018 |

2018 Retail CX Insight Report examines key trends and data helping drive the retail renaissance

Today we’re pleased to announce the release of the 2018 Retail Customer Experience (CX) Insights report, our annual research study that examines key trends and data that are driving the... Read More

Retail TouchPoints recognizes JCPenney in Customer Engagement Awards

Retailers understand that the customer journey is changing, but only a portion have executed strategies to address and improve the process successfully. One example of this is leading retailer JCPenney,... Read More

Categories: Client Voices,Retail