December 5, 2017 |

Congrats! CX awards recognize Three, Argos, Tesco, and other U.K. companies for stellar customer experience

Listening to the voice of your customers is one of the best ways for an organization to understand how best to deliver a seamless, delightful experience. But it’s no easy... Read More

Categories: Company News,Retail
November 28, 2017 |

VOC Leaders: How Hermes delivers success by measuring the entire customer journey

Hermes is a leading parcel courier in the United Kingdom and is committed to always being the first choice among U.K. consumers. Doing so requires a deep focus on improving... Read More

Categories: Client Voices
November 27, 2017 |

What banks should know about earned vs. captive customer loyalty (webinar)

In the banking industry, loyal customers are highly valuable. But the nature of bank customer loyalty isn’t necessarily the same as it is in other industries, and it’s important to... Read More

November 15, 2017 |

3 key CX factors Auto Trader U.K. improved to increase NPS

While Net Promoter Score (NPS) is a reliable KPI to track customer loyalty, it falls short when it comes to providing information about how or what to improve. Getting those... Read More

3 emerging holiday shopper trends retailers should know

Think you know holiday shoppers? Well you might be surprised at what’s changing among shopping behaviors this year, according to insights gathered from data in our latest Holiday Benchmark Study.... Read More