November 13, 2017 |

Gartner anticipates greater expectations and challenges for CX professionals in 2018

Almost half of marketers responsible for customer experience (CX) have established the relationship between CX and business outcomes, according to a new study by Gartner Group. So, it’s not surprise... Read More

November 9, 2017 |

A 5-step model for CX excellence in energy and utilities (report)

As energy and utility providers face technology and market disruptions, they are increasingly looking to customer experience (CX) as a way to meet rising expectations, drive efficiency and agility, and... Read More

October 19, 2017 |

VOC Leaders: How Vera Bradley is closing the gap on ‘Store Non-Purchasers’ with CX intelligence

Vera Bradley is an apparel retailer that specializes in women’s accessories and handbags that cares deeply about the satisfaction of its customers. We sat down with Vice President of Retail... Read More

Categories: Client Voices,Retail
October 18, 2017 |

ForeSee expands its Professional Services for maximum impact of CX programs

Today ForeSee announced an expansion of our Professional Services offerings. Combined with our proven scientific methodology and powerful benchmark data, the new Professional Services offerings help ForeSee clients make the... Read More

October 17, 2017 |

Congratulations to the winners of ForeSee’s E-Government Excellence in Customer Experience Awards

When most people think of the important work being done by government, digital resources and services offered online via desktop and mobile usually isn’t the first thing that comes to... Read More

Categories: Events,Government