September 19, 2017 |

What’s driving satisfaction for today’s retail banking customers (Report)

  Younger consumers are far more excited about mobile banking apps than managing their money with a retail bank or credit union. On top of that are new expectations for fintech thanks to advances in technology and changing behaviors. It begs... Read More

September 15, 2017 |

Attending Shop.org? Visit ForeSee’s booth to learn about NPS benchmarks

Shop.org is one of the biggest events of the year for digital retail professionals, which means naturally ForeSee will be there. If you’re attending the show Sept. 25-27 in Los Angeles, stop by our booth to find... Read More

Categories: Events
August 31, 2017 |

VOC Leaders: TransPennine explains why it pays to measure customer satisfaction (video) 

TransPennine Express is a train operating and transportation company with services between the major cities north of England and Scotland. We recently sat down with TransPennine Innovation Manager Colin Kelly to discuss how his organization... Read More

Categories: Client Voices
August 8, 2017 |

Solving the mystery of the non-buying consumer | RetailCustomerExperience

With retail and mall traffic down, it's more important than ever to improve conversion metrics, but find it difficult to understand why people visit a store without buying. These "store nonpurchasers" (SNPs) represent a huge chunk of traffic to a store — accounting for up to 50 percent of visitors, according to recent ForeSee research. Read More

Categories: Insights,Retail
July 31, 2017 |

VOC Leaders: How AMD uses CX Suite to connect the dots throughout the company 

Advanced Micro Devices (AMD) is a global semiconductor company. It’s technology is found in a wide range of products from major manufacturers such as Microsoft, Boeing, UCR Products, and more. We recently sat down with... Read More

Categories: Client Voices,Retail