October 3, 2017 |

What CX — and CX Day — means to us

How important is customer experience (CX)? To use the word “vital” is putting it mildly: Buyers now use it as the critical gauge of a brand’s value and dependability. That in turn has made... Read More

Categories: Events
September 27, 2017 |

Why Tailored Brands is tapping ForeSee CX Suite to suit up its customer experience

Tailored Brands, operator of top men’s apparel brands such as Men’s Wearhouse, Jos. A. Bank, Joseph Abboud, and K&G, is a leading authority for helping men dress for work, special... Read More

September 22, 2017 |

VOC Leaders: How West Marine saw an increase in store traffic thanks to CX intelligence

Benazir Shaikh is User Experience Analyst at West Marine, the largest specialty retailer of boating supplies and accessories, with more than 260 stores located in 38 states and robust mail-order... Read More

Categories: Client Voices,Retail
September 19, 2017 |

What’s driving satisfaction for today’s retail banking customers (Report)

  Younger consumers are far more excited about mobile banking apps than managing their money with a retail bank or credit union. On top of that are new expectations for fintech thanks to advances in technology and changing behaviors. It begs... Read More

September 15, 2017 |

Attending Shop.org? Visit ForeSee’s booth to learn about NPS benchmarks

Shop.org is one of the biggest events of the year for digital retail professionals, which means naturally ForeSee will be there. If you’re attending the show Sept. 25-27 in Los Angeles, stop by our booth to find... Read More

Categories: Events
August 31, 2017 |

VOC Leaders: TransPennine explains why it pays to measure customer satisfaction (video) 

TransPennine Express is a train operating and transportation company with services between the major cities north of England and Scotland. We recently sat down with TransPennine Innovation Manager Colin Kelly to discuss how his organization... Read More

Categories: Client Voices