August 31, 2017 |

VOC Leaders: TransPennine explains why it pays to measure customer satisfaction (video) 

TransPennine Express is a train operating and transportation company with services between the major cities north of England and Scotland. We recently sat down with TransPennine Innovation Manager Colin Kelly to discuss how his organization... Read More

Categories: Client Voices
August 8, 2017 |

Solving the mystery of the non-buying consumer | RetailCustomerExperience

With retail and mall traffic down, it's more important than ever to improve conversion metrics, but find it difficult to understand why people visit a store without buying. These "store nonpurchasers" (SNPs) represent a huge chunk of traffic to a store — accounting for up to 50 percent of visitors, according to recent ForeSee research. Read More

Categories: Insights,Retail
July 31, 2017 |

VOC Leaders: How AMD uses CX Suite to connect the dots throughout the company 

Advanced Micro Devices (AMD) is a global semiconductor company. It’s technology is found in a wide range of products from major manufacturers such as Microsoft, Boeing, UCR Products, and more. We recently sat down with... Read More

Categories: Client Voices,Retail
July 26, 2017 |

ForeSee CX Suite updated with powerful new features: Location Leaderboards & Hierarchies, Topics Dashboard, and more 

Today, we’ve announced a powerful new update to ForeSee CX Suite that builds on our vision to give companies everything they need to identify and act on the most important CX issues across the entire customer journey. The advancements... Read More

So Suite! Record revenue and bookings for ForeSee in Q2

Today we’re very happy to announce that ForeSee saw the largest growth in revenue and bookings in the company’s history for the second quarter of 2017. In particular, second-quarter bookings grew by 22%... Read More

Categories: Company News