July 26, 2017 |

ForeSee CX Suite updated with powerful new features: Location Leaderboards & Hierarchies, Topics Dashboard, and more 

Today, we’ve announced a powerful new update to ForeSee CX Suite that builds on our vision to give companies everything they need to identify and act on the most important CX issues across the entire customer journey. The advancements... Read More

So Suite! Record revenue and bookings for ForeSee in Q2

Today we’re very happy to announce that ForeSee saw the largest growth in revenue and bookings in the company’s history for the second quarter of 2017. In particular, second-quarter bookings grew by 22%... Read More

Categories: Company News
July 11, 2017 |

Understanding the link between higher NPS and better CX scores (report)

Over the years, many top executives have come to rely on Net Promoter Score (NPS) as a reliable KPI to track customer loyalty and satisfaction over time. However, NPS falls short when it comes... Read More

July 5, 2017 |

How Auto Trader boosted NPS scores 42% with ForeSee CX measurement

As the largest digital automotive marketplace in the U.K., Auto Trader relies on keeping potential customers actively engaged and highly satisfied when visiting its digital channels – making a good customer experience a necessity. The... Read More

Categories: Client Voices,Retail
June 27, 2017 |

VOC Leaders: How Union Bank and Trust saw immediate benefits from integrating CX intelligence to its process

Jason Huffman is Director of Customer Experience at Union Bank and Trust, the largest bank company in Virginia managing just over $8.5 billion. Since its founding in 1902, the company... Read More

June 22, 2017 |

Tesco recognizes ForeSee with ‘Partner Agency’ award nomination

ForeSee data is powerful. But what brings it to life and makes it actionable is our dedicated team of hundreds of CX analysts, architects, and usability experts. Our analysts pour... Read More