July 11, 2017 |

Understanding the link between higher NPS and better CX scores (report)

Over the years, many top executives have come to rely on Net Promoter Score (NPS) as a reliable KPI to track customer loyalty and satisfaction over time. However, NPS falls short when it comes... Read More

July 5, 2017 |

How Auto Trader boosted NPS scores 42% with ForeSee CX measurement

As the largest digital automotive marketplace in the U.K., Auto Trader relies on keeping potential customers actively engaged and highly satisfied when visiting its digital channels – making a good customer experience a necessity. The... Read More

Categories: Client Voices,NPS,Retail
June 27, 2017 |

VOC Leaders: How Union Bank and Trust saw immediate benefits from integrating CX intelligence to its process

Jason Huffman is Director of Customer Experience at Union Bank and Trust, the largest bank company in Virginia managing just over $8.5 billion. Since its founding in 1902, the company... Read More

June 22, 2017 |

Tesco recognizes ForeSee with ‘Partner Agency’ award nomination

ForeSee data is powerful. But what brings it to life and makes it actionable is our dedicated team of hundreds of CX analysts, architects, and usability experts. Our analysts pour... Read More

June 15, 2017 |

Adobe and ForeSee team up for deep customer insights on both attitudes and behavior

Great news for those utilizing services and tools within Adobe Experience Cloud: ForeSee is now a Business-level Partner to Adobe, which includes deeper integrations between ForeSee data and Adobe Cloud... Read More

Categories: ForeSee Products
June 2, 2017 |

VOC Leaders: Why Citizens Energy views CX as the fabric of the organization

Mike Strohl is Senior Vice President and Chief Customer Officer for Citizens Energy Group, an Indiana-based utilities company providing natural gas, thermal energy, water, and wastewater services to about 800,000... Read More