May 1, 2017 |

The Retail Mullet: What Amazon’s new stores will look like | VentureBeat

Amazon is an undisputed leader in digital retail, but soon the online giant will venture into the realm of physical stores. This isn’t so much a choice for Amazon as it is a necessity if the company plans to remain a leader in retail. Modern retailers need an omnichannel strategy that understands and caters to every channel that customers shop in. So what will these physical stores look like? Read More

Categories: Retail
April 27, 2017 |

Argos’ Bertrand Bodson named U.K. Chief Digital Officer of the Year

Argos executive Bertrand Bodson was this week named “U.K. Chief Digital Officer of the Year 2016” by CDO Club, an honor that recognizes extraordinary effort in online retail. Congratulations to... Read More

Categories: Client Voices,Retail
April 21, 2017 |

Here’s how retailers can meet Gen Z’s CX expectations –

There’s a new demographic shaking up the retail status quo: Generation Z. Also known as post-millennials or the i-generation, this group, born after 1995, comprises more than one-quarter of the U.S. population and contributes over $44 billion to the American economy, according to a recent study. Read More

Categories: Retail
April 5, 2017 |

ForeSee reports record revenue

We’re kicking off our 11th annual ForeSee Summit in Phoenix, Arizona with some great news — today we announced record revenue in 2016 and the 16th consecutive year of growth... Read More

Categories: Company News
March 31, 2017 |

VOC Leaders: How CREA leverages CX data to refine & improve customer journeys

  The Canadian Real Estate Association (CREA) is one of Canada’s largest single-industry trade groups, with over 100,000 members including real estate brokers, agents, and salespeople. We sat down with... Read More

Categories: Client Voices
March 28, 2017 |

Before Summit, watch keynote speaker Angela Duckworth’s TED Talk (video)

We know that one of the biggest success factors in business getting the customer experience right. On a personal level though, one big predictor of success is “grit,” according to... Read More

Categories: Events