April 13, 2018 |

Customer Loyalty: How to Achieve the Customer Experience Golden Rule (Part II of series)

This post was originally published on LinkedIn on April 10, 2018. Part II of my series on Customer Loyalty through Customer Experience Best Practices. See Part 1 here In achieving customer... Read More

Customer Loyalty: the CX Golden Rule, Magic Metrics, and the AI connection (Part I)

This post was originally published on LinkedIn on April 5, 2018. A recent conversation on minimizing customer churn ultimately led to the question “what’s the single most important measure we... Read More

August 17, 2016 |

How to reward your team for improving customer experience

A version of this article first appeared on LinkedIn. For many leading brands, measuring the customer experience (CX) for the best possible results is no longer a big unanswered question.... Read More

Categories: Retail
January 21, 2015 |

Are You Working to Improve Customer Satisfaction? Or Are You “Chasing the Score”?

We see more and more premier brands realizing the importance of robust and scientific customer experience analytics when it comes to understanding today’s complex omnichannel consumers. In fact, more premier brands than ever are partnering with ForeSee to gain powerful customer experience insights. But with more brands paying attention to the customer experience, shouldn’t average customer satisfaction scores be increasing? Because they aren’t. Read More

Categories: Uncategorized
October 21, 2014 |

What B2B Companies Can Learn from the B2C Customer Experience

Today, B2B and B2C consumers share significant similarities. They are sophisticated, omni-channel and have a strong set of expectations from the companies with which they do business. Their ultimate impression of... Read More

Categories: Uncategorized
September 18, 2013 |

Know Your Customer Experience Elephant

Have you ever heard the story of the two men who had never before seen an elephant, and were peeking at one through tiny pinholes in the holding pen fence... Read More

Categories: ForeSee Products