June 6, 2018 |

Lost in Verbatims? ForeSee NPS with Predictive Drivers Gives You Actionable Insight

What’s your strategy for improving your Net Promoter Score℠ (NPS®)? Every business is looking for insight that goes beyond the number itself. For example, to move the NPS needle you need to know what’s truly dragging down your mobile or app score, or what customers like about the website that’s lifting you above competitors. The same principle applies to call centers or physical store locations. Read More

May 23, 2018 |

What is ForeSee NPS with Predictive Drivers?

Net Promoter Score℠ (NPS®) is an important metric for many organizations — and one that can be challenging to improve. That’s why we’re excited to share ForeSee NPS with Predictive... Read More

May 2, 2018 |

Extra, Extra: Learn how ForeSee client Newsday is delivering a great customer experience

We’re excited to share the story of Newsday, a large suburban newspaper serving Long Island, New York on how they’re improving their reader experience with CX. In a piece posted... Read More

February 22, 2018 |

What’s the Big Deal about ForeSee’s CX Methodology?

It’s the dream scenario for any business decision maker: Knowing with certainty what impact an investment will have before you make it. Take this action, get this benefit. That kind... Read More

August 4, 2017 |

The truth about using Root Cause Analysis with Voice of Customer data

As many professionals charged with managing the customer experience at their organization will tell you, being able to effectively leverage Root Cause Analysis (RCA) can be crucial for identifying and addressing customer issues. Using RCA to look... Read More

June 14, 2017 |

Tap your customer data to improve customer satisfaction | CMSWire

CX data should be moved to the forefront of any marketing initiative. Below are five reasons why leveraging CX data to a greater extent will improve every customer interaction, and by extension, your organization. Read More