November 15, 2017 |

3 key CX factors Auto Trader U.K. improved to increase NPS

While Net Promoter Score (NPS) is a reliable KPI to track customer loyalty, it falls short when it comes to providing information about how or what to improve. Getting those... Read More

October 19, 2017 |

VOC Leaders: How Vera Bradley is closing the gap on ‘Store Non-Purchasers’ with CX intelligence

Vera Bradley is an apparel retailer that specializes in women’s accessories and handbags that cares deeply about the satisfaction of its customers. We sat down with Vice President of Retail... Read More

Categories: Client Voices,Retail
September 27, 2017 |

Why Tailored Brands is tapping ForeSee CX Suite to suit up its customer experience

Tailored Brands, operator of top men’s apparel brands such as Men’s Wearhouse, Jos. A. Bank, Joseph Abboud, and K&G, is a leading authority for helping men dress for work, special... Read More

September 22, 2017 |

VOC Leaders: How West Marine saw an increase in store traffic thanks to CX intelligence

Benazir Shaikh is User Experience Analyst at West Marine, the largest specialty retailer of boating supplies and accessories, with more than 260 stores located in 38 states and robust mail-order... Read More

Categories: Client Voices,Retail
August 31, 2017 |

VOC Leaders: TransPennine explains why it pays to measure customer satisfaction (video) 

TransPennine Express is a train operating and transportation company with services between the major cities north of England and Scotland. We recently sat down with TransPennine Innovation Manager Colin Kelly to discuss how his organization... Read More

Categories: Client Voices