January 15, 2018 |

Retail TouchPoints recognizes JCPenney in Customer Engagement Awards

Retailers understand that the customer journey is changing, but only a portion have executed strategies to address and improve the process successfully. One example of this is leading retailer JCPenney,... Read More

Categories: Client Voices,Retail
December 14, 2017 |

VOC Leaders: How UGI uses CX to drive success in energy & utilities

UGI Inc. is a natural gas and electric utility company that serves more than 670,000 customers in Pennsylvania and other coverage areas. The company’s mission is to be the preeminent... Read More

Categories: Client Voices,Utilities
November 28, 2017 |

VOC Leaders: How Hermes delivers success by measuring the entire customer journey

Hermes is a leading parcel courier in the United Kingdom and is committed to always being the first choice among U.K. consumers. Doing so requires a deep focus on improving... Read More

Categories: Client Voices
November 15, 2017 |

3 key CX factors Auto Trader U.K. improved to increase NPS

While Net Promoter Score (NPS) is a reliable KPI to track customer loyalty, it falls short when it comes to providing information about how or what to improve. Getting those... Read More

October 19, 2017 |

VOC Leaders: How Vera Bradley is closing the gap on ‘Store Non-Purchasers’ with CX intelligence

Vera Bradley is an apparel retailer that specializes in women’s accessories and handbags that cares deeply about the satisfaction of its customers. We sat down with Vice President of Retail... Read More

Categories: Client Voices,Retail
September 27, 2017 |

Why Tailored Brands is tapping ForeSee CX Suite to suit up its customer experience

Tailored Brands, operator of top men’s apparel brands such as Men’s Wearhouse, Jos. A. Bank, Joseph Abboud, and K&G, is a leading authority for helping men dress for work, special... Read More