June 2, 2017 |

VOC Leaders: Why Citizens Energy views CX as the fabric of the organization

Mike Strohl is Senior Vice President and Chief Customer Officer for Citizens Energy Group, an Indiana-based utilities company providing natural gas, thermal energy, water, and wastewater services to about 800,000... Read More

Categories: Client Voices,Utilities
April 27, 2017 |

Argos’ Bertrand Bodson named U.K. Chief Digital Officer of the Year

Argos executive Bertrand Bodson was this week named “U.K. Chief Digital Officer of the Year 2016” by CDO Club, an honor that recognizes extraordinary effort in online retail. Congratulations to... Read More

Categories: Client Voices,Retail
April 3, 2017 |

Unlocking ForeSee Summit Roundtables: What you need to know

If you’re attending the ForeSee Summit this week, it’s likely that at least some of your biggest aha moments will happen outside of conference sessions via insights and experiences shared... Read More

Categories: Client Voices,Events
March 31, 2017 |

VOC Leaders: How CREA leverages CX data to refine & improve customer journeys

  The Canadian Real Estate Association (CREA) is one of Canada’s largest single-industry trade groups, with over 100,000 members including real estate brokers, agents, and salespeople. We sat down with... Read More

Categories: Client Voices
February 27, 2017 |

VOC Leaders: Why Canadian Tire uses ForeSee Replay & CX scores to win big (Video)

Since launching nearly a century ago, retailer Canadian Tire has become one of Canada’s most recognized and trusted brands with almost 1,700 retail and gasoline locations coast-to-coast, as well as... Read More

Categories: Client Voices,Retail
January 9, 2017 |

VOC Leaders: For Verizon Wireless, CX data is instrumental to ‘getting it right’ (video)

Over 140 million people in the U.S. are subscribers of Verizon Wireless, the nation’s largest wireless carrier. With those sorts of numbers, listening to its customers is a necessity for... Read More

Categories: Client Voices