January 9, 2017 |

VOC Leaders: For Verizon Wireless, CX data is instrumental to ‘getting it right’ (video)

Over 140 million people in the U.S. are subscribers of Verizon Wireless, the nation’s largest wireless carrier. With those sorts of numbers, listening to its customers is a necessity for... Read More

Categories: Client Voices
December 15, 2016 |

VOC Leaders: How MSC Industrial Supply leverages CX data to gain an edge (video)

Amy Gableman is a Customer Experience (CX) advocate and UX designer at MSC Industrial Supply, one of the nation’s largest direct distributors of metalworking, maintenance, repair, and operations (MRO) products.... Read More

Categories: Client Voices
December 6, 2016 |

Watch our ‘VOC Leaders’ interviews & YouTube channel

At ForeSee, we firmly believe that developing and nurturing a customer experience strategy is the best path to success. However, it’s not always easy to navigate the CX waters to... Read More

November 30, 2016 |

Satisfaction matters: What great customer experience strategies get right.

Customer satisfaction does matter, but it can be difficult to manage and assess. You can’t rely on idioms and common sense, you’ll need to adopt a method for measuring that satisfaction. And to measure it the right way, you need a methodology rooted in rigor and science. What does this mean? Simply put, satisfaction measured the right way should include a CX strategy that is: Read More

November 7, 2016 |

VOC Leaders: How Travelzoo uses CX data to make smarter decisions (video)

Lisa Oswald is a customer experience (CX) advocate and Senior Vice President of Customer Service for Travelzoo, a trusted online publisher of travel and entertainment deals that places a premium... Read More

Categories: Client Voices
November 4, 2016 |

Highlights from the road: ForeSee’s CX Forums

ForeSee is passionate about improving the lives of our clients and their customers. Helping companies create great amazing customer experiences is our raison d’etre. And we believe that great experiences... Read More

Categories: Client Voices,Events