February 24, 2016 |

Case Study: ForeSee Connects T-Mobile to Multichannel Voice of Customer

Your customers don’t stick to one contact channel. Neither can your customer experience analytics. That’s why T-Mobile partners with ForeSee to capture Voice of Customer across its web, mobile and... Read More

February 5, 2015 |

ForeSee Client Disney Talks Omnichannel Retail Success

Delivering a great omnichannel experience--one that transcends individual touch points and consistently delights your customers--is no easy task. But it becomes much easier when your customer experience data provides actionable insights to help you drive meaningful change. That’s exactly what our client, Disney, has done--and continues to do--and you’re invited to learn more in our upcoming webinar, “Omnichannel Success: How Disney Offers Guests a Unified Customer Experience” on Thursday, February 12 at 11:00 a.m. PST / 2:00 p.m. EST. Read More

September 19, 2013 |

Interview: WoMI Offers Actionable Insights for Cars.com

ForeSee's Word-of-Mouth Index (WoMI) offers actionable insights for Cars.com. Since the company began utilizing WoMI, the data has proven, beyond a shadow of a doubt, that NPS was overstating their detractors. The company now uses WoMI exclusively to illustrate promoters and detractors, ultimately driving key strategic decisions such as the allocation of resources or increased investment. Read More

August 27, 2013 |

Rewarding Analytics

In today’s world, it’s hard to recall the last time you made a purchase at a store location without being asked whether you were a member of that company’s rewards... Read More