Back in December, ForeSee released its 13th annual Retail FXI report, highlighting companies providing the best customer experience in the industry. One of the report’s most compelling features is the... Read More

It’s a complex world. Measuring and improving NPS and CSAT will allow you to understand and stay connected to your customers and turn shoppers into buyers. Together, these two metrics give you the comprehensive insight you need to quantify and improve CX, and link those improvements to desired business outcomes. Read More

Every banking leader is aware that digital channels are less costly than an extensive branch network or fully staffed contact center. They also realize that customers, like water, will seek the path of least resistance. Read More

The European General Data Protection Regulation (GDPR) takes effect May 25, 2018. ForeSee is committed and fully prepared to help clients meet all applicable GDPR requirements. What is GDPR? The GDPR replaces... Read More

This post was originally published on LinkedIn on April 10, 2018. Part II of my series on Customer Loyalty through Customer Experience Best Practices. See Part 1 here In achieving customer... Read More

This post was originally published on LinkedIn on April 5, 2018. A recent conversation on minimizing customer churn ultimately led to the question “what’s the single most important measure we... Read More