January 10, 2018 |

How Amazon is investing in customer experience by reimagining retail delivery | Forbes

The following article written by ForeSee VP of Marketing Eric Feinberg was first published on Forbes. When examining the typical customer journey, it’s not difficult to see why delivery is... Read More

Categories: Insights,Retail
January 4, 2018 |

Financial Brand article cites ForeSee banking research to explain why customer journeys ‘will never be digital-only’

The customer experience (CX) for banking customers is more digitally integrated than ever before, with mobile apps making it easier to do everything from checking your account balance to transferring... Read More

December 26, 2017 |

Holiday shopping trends show why customer experience is vital for retailers | Customer Think

The following article written by ForeSee VP of Marketing Eric Feinberg was first published on Customer Think. Here’s a common holiday dilemma: You’ve avoided retail crowd pandemonium by shopping online... Read More

Categories: Insights,Retail
December 20, 2017 |

Banking CX: The importance of listening, asking, and listening some more.

For banks, building trust and nurturing innovation are incredibly important, but neither prove profitable without listening and asking. With that said, it’s also important to understand that listening and asking... Read More

November 15, 2017 |

3 key CX factors Auto Trader U.K. improved to increase NPS

While Net Promoter Score (NPS) is a reliable KPI to track customer loyalty, it falls short when it comes to providing information about how or what to improve. Getting those... Read More

November 10, 2017 |

Explaining retail’s ‘mid-life crisis’: How retailers are reforging the customer journey to survive | Forbes

The following article written by ForeSee VP of Marketing Eric Feinberg was first published on Forbes. The retail industry is currently going through a very visible existential crisis. On one end,... Read More

Categories: Insights,Retail