November 1, 2016 |

For financial institutions, your first impression is your only impression

Banking and financial services aren’t afforded the same opportunities to acquire new customers as other industries. Often times you get one chance to make a great impression on a potential... Read More

October 27, 2016 |

Why great CX measurement is invaluable to retailers — BloomReach (video)

Here at ForeSee, we often get asked for a quick elevator pitch on why improving the customer experience is the greatest competitive weapon retailers have in their arsenal. Watch ForeSee VP of Retail Sales Dan Chester do just that in this interview with BloomReach. Read More

October 17, 2016 |

A Salesforce-owned Twitter could still be a win for CX Intelligence

With the fires cooling around a sale of Twitter, there’s still a case to be made for why Salesforce may eventually renew its interest in the social network despite ending talks late last week. It’s also probably the one buyer that could transform Twitter into a platform capable of elevating the landscape of customer experience (CX) intelligence to new heights. Read More

Categories: Insights
September 28, 2016 |

Why omnichannel measurement is the holy grail of customer experience

Most brands still view the customer experience as the sum of individual, independent parts: a website, a mobile site, an app, a call center, a store or a branch. This... Read More

August 26, 2016 |

How retailers can nail the ‘Buy Online, Pickup In-Store’ experience

For a variety of brick-and-mortar retail companies, there’s an expected practice of allowing customers to purchase products online that they later pick up at a nearby physical store. Nearly one-third... Read More

Categories: Insights,Uncategorized
July 14, 2016 |

Declining Facebook Engagement? Focus On Satisfaction Instead.

Many of you may have heard that social network giant Facebook recently decided to make a significant change to the algorithm that governs what appears in a person’s main news... Read More

Categories: Insights