February 11, 2021 | The XM Blog 2020 Retail CX: Who Thrived, Who Survived, & How to Succeed in ‘21 Categories: CX Best Practices,CX Strategy,NPS,Research & CX Data,Retail,ROI of CX December 17, 2020 | The XM Blog Retail Holiday CX Data: 3 Trends and 3 Tips Categories: CX Best Practices,NPS,Research & CX Data,Retail,ROI of CX October 15, 2020 | The XM Blog New E-Gov Index: When Citizens Turn to Government, Does Government Deliver? Categories: CX Best Practices,CX Strategy,Government,Research & CX Data August 19, 2020 | Shannon Latta By Making CX a Bright Spot, Electric Utilities Boost CSAT & ROI Categories: CX Strategy,Energy & Utilities,NPS,Research & CX Data,ROI of CX June 10, 2020 | Shannon Latta Banking CX Is in Flux—New Report Has Data and Guidance for Banks Categories: Banking,CX Best Practices,CX Strategy,Research & CX Data April 24, 2020 | Ben Smith Feedback Spikes in March and April—What Does it Mean for CX Right Now? Categories: Banking,CX Strategy,Energy & Utilities,Financial Services,Government,Research & CX Data,Retail,ROI of CX 1 2 3 … 13
