April 12, 2018 |

Who’s Winning on Retail NPS? Our New Report Ranks 50 Leading Brands

There’s a lot riding on your Net Promoter Score℠: It’s a closely watched KPI that drives retail strategies and influences how your brand invests its resources. Just out today, the... Read More

Categories: NPS,Research & CX Data
March 30, 2018 |

Data-Driven Design Series, Part IV: Predictive User Testing

Stop guessing and start knowing: A successful site design, at its core, ensures its users can effortlessly complete the tasks they've set out to accomplish. When following a Voice of Customer (VOC) data-driven approach, user feedback, combined with our predictive methodology, can not only tell you if a design works, but can help you quantify the effect of the change on your user. Read More

Categories: Research & CX Data
March 20, 2018 |

Data-Driven Design Series, Part III: Pre-Design Analysis

Design with intention: Finding and Keeping What Works The previous post in our series examined the importance of attitudinal data and creating a detailed test plan based on user-centered KPIs. Here... Read More

March 2, 2018 |

Three Quick Wins Retailers Can Implement Right Now Based on Global CX Trends

Retailers have a lot on their plates in 2018: fending off the impending retail apocalypse (which isn’t what most people think it is), improving NPS, and prioritizing information amid cacophony... Read More

Categories: Research & CX Data
February 14, 2018 |

Data-Driven Design Series Part II: Discovery and Research

The Missing Data in Digital Design Read More

Categories: Research & CX Data
January 25, 2018 |

Understanding ‘Data Driven Design’ and how it extends to CX

Data driven design. We’ve all heard it, and heard plenty about it. In fact, it’s become quite a catchphrase in UX circles. But what does it mean, and how do... Read More

Categories: Research & CX Data