January 25, 2018 |

Understanding ‘Data Driven Design’ and how it extends to CX

Data driven design. We’ve all heard it, and heard plenty about it. In fact, it’s become quite a catchphrase in UX circles. But what does it mean, and how do... Read More

Categories: Research & CX Data
January 15, 2018 |

2018 Retail CX Insight Report examines key trends and data helping drive the retail renaissance

Today we’re pleased to announce the release of the 2018 Retail Customer Experience (CX) Insights report, our annual research study that examines key trends and data that are driving the... Read More

January 4, 2018 |

New Forrester VOC report highlights ForeSee CX Suite

While the majority of business leaders expect to compete on the basis of customer experience (CX), just 6% of companies say their Voice of Customer (VOC) program is extremely effective... Read More

December 13, 2017 |

Amazon, Williams-Sonoma, & Kohl’s lead ForeSee’s Top 50 Retail CX Rankings (Report)

Each year, ForeSee produces a study to discover which retailers standout from the pack when it comes to delivering an incredible customer experience across web, mobile and in-store. The results... Read More

December 5, 2017 |

Why context and benchmarks are essential to your CX strategy (Video)

Measuring the customer experience is of utmost importance to companies in today’s age, and routinely cited as the number one way retailers expect to compete moving into the future. But... Read More

Categories: Research & CX Data
November 21, 2017 |

5 useful BOPIS stats every retailer should know

Most consumers have used BOPIS, or Buy Online, Pickup In-Store. More specifically, about 2 in 3 people (61%) have utilized this emerging customer journey, which clearly means it’s more than... Read More