August 7, 2017 |

Retailers face greater consequences from dissatisfied desktop customers (research) 

Attention retailers: Consumers who fail to accomplish a task when visiting a retail website on a desktop are less satisfied than those who visit from a smartphone, according to new research from ForeSee.... Read More

July 11, 2017 |

Understanding the link between higher NPS and better CX scores (report)

Over the years, many top executives have come to rely on Net Promoter Score (NPS) as a reliable KPI to track customer loyalty and satisfaction over time. However, NPS falls short when it comes... Read More

June 1, 2017 |

Find out how CX can be the competitive equalizer for U.K. retailers

The majority of retailers consider good Customer Experience (CX) as providing a competitive advantage, and that’s no exception in the U.K. In the latest ForeSee webinar recording, Get it Right:... Read More

May 23, 2017 |

Citizen Experience is off to a good start under Trump (report)

When the Trump administration released its proposed budget a month ago, analysts discerned an overarching theme: efficiency and cost cutting. The path to achieving that requires a focus on measuring and collecting data about the citizen experience. Fortunately, the state of digital government services is strong, with steps being taken to ensure even greater improvement going forward. Read More

May 9, 2017 |

Why winning on customer experience is the best strategy for retail banks (report)

The retail banking industry is racked with challenges as consumers become more digitally demanding and less loyal. There’s also an influx in competition from financial-tech services, which has further disrupted... Read More