May 23, 2017 |

Citizen Experience is off to a good start under Trump (report)

When the Trump administration released its proposed budget a month ago, analysts discerned an overarching theme: efficiency and cost cutting. The path to achieving that requires a focus on measuring and collecting data about the citizen experience. Fortunately, the state of digital government services is strong, with steps being taken to ensure even greater improvement going forward. Read More

May 9, 2017 |

Why winning on customer experience is the best strategy for retail banks (report)

The retail banking industry is racked with challenges as consumers become more digitally demanding and less loyal. There’s also an influx in competition from financial-tech services, which has further disrupted... Read More

March 20, 2017 |

How to quantify the impact of digital channels across your business (Report)

More than 96% of customers leave your website without making a purchase, but you probably don’t know what they’re doing next. Are those customers still buying from you, but in... Read More

Categories: Research & CX Data
March 16, 2017 |

How CX can help media companies boost audience engagement & ad revenue

Media companies are struggling with decreasing ad revenues and slow or declining paid subscriptions — the lifeblood of their businesses. They’ve been focused on the wrong metrics, like page views,... Read More

February 14, 2017 |

New report: E-Gov should be driven by data, not politics

It’s crucial that decisions about changes to federal websites be directed by data, not by politics. For the last 16 years, the principle of data-driven digital experiences has been the... Read More

December 20, 2016 |

How do top U.K. retailers stack up in web CX? Find out in the 2016 U.K. ForeSee Experience Index

U.K. retailers have the potential to make customer experience a true competitive edge, gaining a leg up on rivals and improving their bottom line. In the 2016 U.K. ForeSee Experience... Read More