December 14, 2016 |

Why the new ForeSee Experience Index is the most valuable retail CX research of 2016 (report)

We are thrilled to announce the release of the 2016 ForeSee Experience Index today. For 12 consecutive years now, ForeSee has applied its CX measurement model to report on holiday... Read More

December 8, 2016 |

Retailers: Are you tapping the right expertise?

Fresh off the heels of the big black Friday holiday shopping sales bonanza, you may have noticed lots of well-known organizations coming out of the woodwork to offer reports on... Read More

November 30, 2016 |

Satisfaction matters: What great customer experience strategies get right.

Customer satisfaction does matter, but it can be difficult to manage and assess. You can’t rely on idioms and common sense, you’ll need to adopt a method for measuring that satisfaction. And to measure it the right way, you need a methodology rooted in rigor and science. What does this mean? Simply put, satisfaction measured the right way should include a CX strategy that is: Read More

November 29, 2016 |

Ratings & reviews have a major impact on holiday shopping behavior (report)

The climate for retailers this holiday season is highly competitive, forcing companies to refine business strategies, hone marketing messaging, and double-down on an incredible customer experience. But there’s another factor... Read More

November 14, 2016 |

How the U.S. election will impact holiday shopping (Infographic)

Many retailers are understandably curious as to how the election will affect consumer behavior heading into the winter holiday shopping season. As part of the 2016 ForeSee Experience Index (FXI),... Read More

October 31, 2016 |

What CX Intelligence reveals about the men’s apparel market (infographic)

Over the last decade, the men’s apparel market has shown steady growth, outpacing even women’s apparel, and is expected to contribute upwards of $40 billion in sales to the global... Read More