January 7, 2014 |

New FXI Sheds Light on Retail Customer Experience

The ForeSee Experience Index (FXI): 2013 U.S. Retail Edition Now Available Download the Report Welcome to a new era of ForeSee Reporting. Today we released the landmark ForeSee Experience Index... Read More

December 18, 2013 |

UK Retailers Slide in Customer Satisfaction

The ForeSee Experience Index (FXI): 2013 UK Retail Edition Now Available  Download the Report The UK is arguably emerging as the number-one internet shopping nation in the world. An October... Read More

September 20, 2012 |

Don’t Let Deal Junkies Decide Your Fate

In an Associated Press article that ran in the Bangor Daily News, the headline asks the question: Can retailers wean shoppers off bargains? Before I answer that question let’s take... Read More

August 14, 2012 |

Not Buying It

Flying back from a client visit recently, I came across an article that really demonstrated the importance of understanding the true drivers of customer experience. Retail in general is a... Read More