September 20, 2012 |

Don’t Let Deal Junkies Decide Your Fate

In an Associated Press article that ran in the Bangor Daily News, the headline asks the question: Can retailers wean shoppers off bargains? Before I answer that question let’s take... Read More

August 14, 2012 |

Not Buying It

Flying back from a client visit recently, I came across an article that really demonstrated the importance of understanding the true drivers of customer experience. Retail in general is a... Read More