June 14, 2018 |

How The Public Sector Competes and Wins on Customer Experience (CX)

We’re writing to you fresh from of our annual CX Forum on June 13, and couldn’t be more invigorated about how federal agencies, higher ed and nonprofits are all dedicated... Read More

January 9, 2018 |

Find out how top retailers are winning with CX at NRF 2018

Winning retailers understand that the competition doesn’t rest in the post-holiday shopping season. They know that the best way to keep their edge is with strong customer experience (CX). But... Read More

Categories: Company News,Events
November 27, 2017 |

What banks should know about earned vs. captive customer loyalty (webinar)

In the banking industry, loyal customers are highly valuable. But the nature of bank customer loyalty isn’t necessarily the same as it is in other industries, and it’s important to... Read More

November 21, 2017 |

5 useful BOPIS stats every retailer should know

Most consumers have used BOPIS, or Buy Online, Pickup In-Store. More specifically, about 2 in 3 people (61%) have utilized this emerging customer journey, which clearly means it’s more than... Read More

November 15, 2017 |

3 key CX factors Auto Trader U.K. improved to increase NPS

While Net Promoter Score (NPS) is a reliable KPI to track customer loyalty, it falls short when it comes to providing information about how or what to improve. Getting those... Read More

October 17, 2017 |

Congratulations to the winners of ForeSee’s E-Government Excellence in Customer Experience Awards

When most people think of the important work being done by government, digital resources and services offered online via desktop and mobile usually isn’t the first thing that comes to... Read More

Categories: Events,Government