September 19, 2017 |

What’s driving satisfaction for today’s retail banking customers (Report)

  Younger consumers are far more excited about mobile banking apps than managing their money with a retail bank or credit union. On top of that are new expectations for fintech thanks to advances in technology and changing behaviors. It begs... Read More

August 9, 2017 |

5 fintech trends disrupting retail banking (and how banks can fight back) | The Financial Brand

Pretty much everyone agrees on this: Millennials don’t find traditional banks very appealing. In fact, the vast majority of Milliennials (71%) would prefer to visit the dentist than a bank. So it’s no wonder that a wave of new fintech apps and services have so easily found the traction that they have. The success of fintech startups has been largely drive by their ability to capitalize on Millennials’ dissatisfaction, allowing consumers to sidestep traditional banking providers if/when their expectations aren’t met. Read More

Categories: Financial Services
June 28, 2017 |

Trading on trust: 3 ways retail banks can rebuild consumer trust with CX

There is a golden opportunity for banks to gain a major competitive advantage via a dedicated focus on measuring and improving the customer experience (CX). The right mix of technologies and services can help banks pinpoint and prioritize improvements to positively impact trust. Here are three such ways investments in CX can help improve trust... Read More

Categories: Financial Services
June 27, 2017 |

VOC Leaders: How Union Bank and Trust saw immediate benefits from integrating CX intelligence to its process

Jason Huffman is Director of Customer Experience at Union Bank and Trust, the largest bank company in Virginia managing just over $8.5 billion. Since its founding in 1902, the company... Read More

June 13, 2017 |

Introducing a new retail banking solution from ForeSee

The world is changing quickly for retail banks. Consumers are more digitally demanding than ever (but often still want the personal touch of a branch!). The emergence of fintech is... Read More

May 18, 2017 |

Getting retail banking CX right according to industry leaders (webinar)

Today’s banking customers have much different and diverse expectations than ever before, making it difficult to keep up. It’s also perhaps the biggest opportunity yet for retail banks to attract... Read More