Today we’re pleased to announce the release of the 2018 Retail Customer Experience (CX) Insights report, our annual research study that examines key trends and data that are driving the... Read More

Winning retailers understand that the competition doesn’t rest in the post-holiday shopping season. They know that the best way to keep their edge is with strong customer experience (CX). But... Read More

While the majority of business leaders expect to compete on the basis of customer experience (CX), just 6% of companies say their Voice of Customer (VOC) program is extremely effective... Read More

We’re constantly working to make ForeSee CX Suite the best solution for  busy customer experience professionals who want one solution to power all of their CX intelligence. And today, we’re... Read More

Listening to the voice of your customers is one of the best ways for an organization to understand how best to deliver a seamless, delightful experience. But it’s no easy... Read More

Almost half of marketers responsible for customer experience (CX) have established the relationship between CX and business outcomes, according to a new study by Gartner Group. So, it’s not surprise... Read More