June 14, 2018 |

How The Public Sector Competes and Wins on Customer Experience (CX)

We’re writing to you fresh from of our annual CX Forum on June 13, and couldn’t be more invigorated about how federal agencies, higher ed and nonprofits are all dedicated... Read More

January 24, 2018 |

7 ways to Improve Your Agency’s CX Strategy | GovLoop

The following blog post first appeared on GovLoop, and is an excerpt from their new report “How to Improve Your CX Strategy,” featuring insights and commentary from ForeSee Vice President... Read More

Categories: Government
November 15, 2017 |

When expert and real-time content matters, people turn to E-Government (Report)

During the third quarter of 2017, we saw major natural disasters, as well as a live science lesson in the form of the total solar eclipse. While there was no... Read More

October 17, 2017 |

Congratulations to the winners of ForeSee’s E-Government Excellence in Customer Experience Awards

When most people think of the important work being done by government, digital resources and services offered online via desktop and mobile usually isn’t the first thing that comes to... Read More

Categories: Events,Government
August 29, 2017 |

A source of stability: Citizen satisfaction with E-Government increases in Q2 2017 (Report) 

We live in an era of divided opinions, much of which was amplified in the last presidential election. You need only glance at news headlines on any given day for confirmation. And for many citizens, myself included, this means a great deal of uncertainty with our government. While stability may seem hard to come by, nothing further could be true when it comes to citizen satisfaction with E-Government according to our latest research. Read More

May 24, 2017 |

How better digital services can result in agency savings | Nextgov

The path to more conservative government spending lies in collecting and analyzing citizen experience data. This isn’t hyperbole or exaggeration, but rather a foregone conclusion with nearly two decades of research to back it up. And Congress seems to agree the introduction of the Federal Agency Customer Experience Act of 2017, a new piece of bipartisan legislation, is aimed at simplifying the process agencies go through to gather public feedback about their customer service. Read More

Categories: Government