February 14, 2017 |

New report: E-Gov should be driven by data, not politics

It’s crucial that decisions about changes to federal websites be directed by data, not by politics. For the last 16 years, the principle of data-driven digital experiences has been the... Read More

February 2, 2017 |

Here’s a preview of what public sector organizations can expect at the 2017 ForeSee Summit

Attention CX professionals in the public sector, we’re planning a variety of interesting, thoughtful, and extremely useful presentations for our annual client event, Connect: The ForeSee Summit, aimed at helping... Read More

Categories: Events,Government
October 27, 2016 |

E-Gov satisfaction remains virtually unchanged despite a turbulent election season

Calling the 2016 Presidential election season “turbulent” would be a modest way of describing it, many may agree. But despite that, citizens’ satisfaction with online government services remains high, according... Read More

Categories: Government
September 1, 2016 |

Why citizen satisfaction matters: The 52nd E-Government Satisfaction Index

If federal agencies can deliver a satisfactory experience to citizens who use their digital services, the likelihood of desired outcomes is increased. In other words, you have a better chance of... Read More

Categories: Government
June 7, 2016 |

Mobile Managers Answer The Call In 51st E-Government Satisfaction Index

Today we’re releasing the 51st consecutive ForeSee E-Government Satisfaction Index, a report showing comprehensive reflection of the citizen experience with federal government websites. The report serves as a critical checkpoint... Read More

Categories: Government
May 24, 2016 |

How To Improve Citizen Experience Through Scientific Measurement

Getting your entire organization to both understand and believe that the customer experience is paramount is certainly an important first step. However, once you’ve accomplished that, it’s then time to... Read More

Categories: Government