August 10, 2016 |

Why Children’s Hospitals Should Take A Closer Look At The Digital Experience

Let’s face it health care professionals, the front door of your hospital is no longer your front door — and it is not the emergency room either. But if that’s... Read More

Categories: Healthcare
August 2, 2016 |

Why Your Customer Experience Strategy Isn’t Working

In a perfect world, organizations would remember that the only reason they’re still in business is because of the customer. Unfortunately, we’ve lost sight of the customers’ needs and set... Read More

Categories: Healthcare,Retail
May 17, 2016 |

CX Strategy Success 101: Are you speaking the same language?

For years, marketing professionals and successful business leaders have come to the conclusion that improving customer experiences requires measuring and understanding that experience. And yet, at the same time we’re... Read More

December 3, 2013 |

Measuring the Health of the E-Government

There’s no denying that the rollout of Healthcare.gov has been a debacle.  However, this one site should not be the thermometer to measure the health of all federal government websites... Read More

Categories: Government,Healthcare
October 23, 2013 |

Customer Case Files: Diagnosing the Customer Experience

There has been a lot of news lately about our country’s healthcare system.  Regardless of the politics involved, one thing is clear: healthcare in this country is a complex business,... Read More

November 14, 2012 |

Keeping a Pulse on the Healthcare Industry

ForeSee released its annual healthcare benchmark to the media today that reports on the satisfaction that customers and patients have with their online experiences with companies within three major areas... Read More

Categories: Healthcare