July 11, 2018 |

Better Together: NPS® and CSAT

It’s a complex world. Measuring and improving NPS and CSAT will allow you to understand and stay connected to your customers and turn shoppers into buyers. Together, these two metrics give you the comprehensive insight you need to quantify and improve CX, and link those improvements to desired business outcomes. Read More

June 6, 2018 |

Lost in Verbatims? ForeSee NPS with Predictive Drivers Gives You Actionable Insight

What’s your strategy for improving your Net Promoter Score℠ (NPS®)? Every business is looking for insight that goes beyond the number itself. For example, to move the NPS needle you need to know what’s truly dragging down your mobile or app score, or what customers like about the website that’s lifting you above competitors. The same principle applies to call centers or physical store locations. Read More

May 23, 2018 |

What is ForeSee NPS with Predictive Drivers?

Net Promoter Score℠ (NPS®) is an important metric for many organizations — and one that can be challenging to improve. That’s why we’re excited to share ForeSee NPS with Predictive... Read More

April 13, 2018 |

Customer Loyalty: How to Achieve the Customer Experience Golden Rule (Part II of series)

This post was originally published on LinkedIn on April 10, 2018. Part II of my series on Customer Loyalty through Customer Experience Best Practices. See Part 1 here In achieving customer... Read More

April 12, 2018 |

Who’s Winning on Retail NPS? Our New Report Ranks 50 Leading Brands

There’s a lot riding on your Net Promoter Score℠: It’s a closely watched KPI that drives retail strategies and influences how your brand invests its resources. Just out today, the... Read More

Categories: NPS,Research & CX Data
November 15, 2017 |

3 key CX factors Auto Trader U.K. improved to increase NPS

While Net Promoter Score (NPS) is a reliable KPI to track customer loyalty, it falls short when it comes to providing information about how or what to improve. Getting those... Read More