July 27, 2016 |

How ForeSee’s Feedback Tool Gives Argos Advantages Across The Business

Argos is no slouch when it comes to digital retail, with over 900 million annual website visits and an enviable reputation that makes it among the top retailers in the... Read More

March 14, 2016 |

ForeSee Helps Life Fitness Ramp Up Customer Experience Analytics

When Life Fitness wanted to step up its online efforts and relaunch its website, the exercise equipment manufacturer turned to ForeSee. Life Fitness knew it needed a partner with a... Read More

February 29, 2016 |

ForeSee to Reveal Game-Changing New Product Roadmap at 10th Annual ForeSee Summit

The 10th Annual ForeSee Summit is fast-approaching, taking place May 3-5, 2016 in beautiful Palm Desert, CA. Customer experience leaders from hundreds of the world’s leading companies will gather at the JW Marriott... Read More

June 30, 2015 |

Usability Best Practices: Self-Referencing Links

ForeSee’s usability group relies on a variety of knowledge resources to inform our understanding of the latest design trends and usability best practices. One of these sources is ForeSee’s cxReplay, which allows us to capture and recreate a visitor's experience after they decide to take one of our surveys. Recently, cxReplay has prompted us to reconsider an infrequently-cited usability guideline that address a little-known, yet pervasive problem called Self-Referencing Links.   Read More

Categories: ForeSee Products
June 9, 2015 |

Voice of Customer Lessons Learned at the 2015 Answers Summit

ForeSee helps people focus on the customer experience. It allows you to understand what your prospects and customers think about your website. The reason I enjoy their annual client Summit so much is a majority of the content is focused on clients sharing their stories about how they've used voice of the customer analytics to help them make decisions. You basically get an inside look of various marketing departments and how they make decisions. Looking back, here are 8 things that I will take away:   Read More

Categories: Events,ForeSee Products
March 23, 2015 |

Star Power with Consumer Ratings & Reviews

Globally, the military uses various levels of stars to symbolize an officer’s effectiveness, success, or influence. It’s a “badge of awesomeness.” Customers can think of your business in the same way and they’ll place a badge on your brand—whether you see it or not. They form a quick impression from their experiences with your store employees, your website, your customer service team, your new app, etc. If they see your organization in action, there’s a badge in the making. So how many stars will you get? Read More