January 23, 2014 |

Usability Perspective: 5 Financial Services Login Tips for a Better Customer Experience

Any bank, insurance agency, investment firm, or other financial services institution will tell you that one of the most common task (if not the most common) driving visitors to the... Read More

January 22, 2014 |

It's Just Not in the Budget…

“I am putting together a budget.” “It’s just not in my budget.” “We really need to budget for that.” Sound familiar? Like many people in the world today, I, too... Read More

It’s Just Not in the Budget…

“I am putting together a budget.” “It’s just not in my budget.” “We really need to budget for that.” Sound familiar? Like many people in the world today, I, too... Read More

Categories: ForeSee Products
December 20, 2013 |

The Changing Front of Financial Services Companies

Financial Services is an industry that is experiencing rapid change with customers reducing their in-person interactions and shifting in large numbers towards digital interactions. The customer journey now takes place... Read More

November 25, 2013 |

Using WoMI with NPS

An enormous amount of research has been done at ForeSee to improve the accuracy and precision of word-of-mouth measurements otherwise known as Net Promoter Score (NPS). The more than two... Read More

Categories: ForeSee Products
November 12, 2013 |

The Challenge of Behavioral Metrics

When dealing with customer experience, there are many pieces of behavioral data that can be captured. Each one provides some value by helping us understand what the customer has done... Read More