October 23, 2013 |

Customer Case Files: Diagnosing the Customer Experience

There has been a lot of news lately about our country’s healthcare system.  Regardless of the politics involved, one thing is clear: healthcare in this country is a complex business,... Read More

October 17, 2013 |

Interview: Using WoMI to Improve the NPS Concept

To demonstrate the differences between the commonly used Net Promoter Score (NPS) and the more reliable ForeSee Word of Mouth Index (WoMI), this is one in a series of interviews... Read More

Categories: ForeSee Products
October 7, 2013 |

(P)research: The Fulcrum of Store and Mobile Analytics

Raise your hand if you’ve ever accessed a company’s website with your mobile phone before actually considering a purchase at a store location. Now, raise your other hand if you’ve... Read More

Categories: ForeSee Products
October 3, 2013 |

Interview: Nikon's WoMI Aha! Moment

The following is an interview with Mario Castano, Internet and Ecommerce Technology Manager at Nikon, Inc., about his experiences using both the Net Promoter Score (NPS) and the ForeSee Word... Read More

Interview: Nikon’s WoMI Aha! Moment

The following is an interview with Mario Castano, Internet and Ecommerce Technology Manager at Nikon, Inc., about his experiences using both the Net Promoter Score (NPS) and the ForeSee Word... Read More

September 24, 2013 |

Customer Case Files: Retailers Find Success Using Customer Experience Analytics

It’s hard to believe that the holiday shopping season is right around the corner.  And with it will be the barrage of advertising and promotions that retailers rely on to... Read More

Categories: ForeSee Products