September 24, 2013 |

Customer Case Files: Retailers Find Success Using Customer Experience Analytics

It’s hard to believe that the holiday shopping season is right around the corner.  And with it will be the barrage of advertising and promotions that retailers rely on to... Read More

Categories: ForeSee Products
September 19, 2013 |

Interview: WoMI Offers Actionable Insights for Cars.com

ForeSee's Word-of-Mouth Index (WoMI) offers actionable insights for Cars.com. Since the company began utilizing WoMI, the data has proven, beyond a shadow of a doubt, that NPS was overstating their detractors. The company now uses WoMI exclusively to illustrate promoters and detractors, ultimately driving key strategic decisions such as the allocation of resources or increased investment. Read More

September 18, 2013 |

Know Your Customer Experience Elephant

Have you ever heard the story of the two men who had never before seen an elephant, and were peeking at one through tiny pinholes in the holding pen fence... Read More

Categories: ForeSee Products
September 12, 2013 |

Deployment, Data, Deliberate Decisions: ForeSee and IBM Digital Marketing

Every organization is on a continuum of customer experience analytics maturation.  While some continually progress along the continuum, others sit still or even regress.  That progression is in some ways... Read More

September 5, 2013 |

Interview: Comparing NPS and WoMI from a Company’s Perspective

The following is an interview with Jason Faria, Director of Customer Service at ideeli, about his experiences using both the Net Promoter Score (NPS) and the ForeSee Word of Mouth... Read More

Categories: ForeSee Products
August 9, 2013 |

100 Million Survey Responses and Counting

As our business has grown over the years, so has the data we’ve collected, and ForeSee has reached an important milestone this year. While there were no fireworks or confetti... Read More