January 15, 2018 |

Retail TouchPoints recognizes JCPenney in Customer Engagement Awards

Retailers understand that the customer journey is changing, but only a portion have executed strategies to address and improve the process successfully. One example of this is leading retailer JCPenney,... Read More

Categories: Client Voices,Retail
January 10, 2018 |

How Amazon is investing in customer experience by reimagining retail delivery | Forbes

The following article written by ForeSee VP of Marketing Eric Feinberg was first published on Forbes. When examining the typical customer journey, it’s not difficult to see why delivery is... Read More

Categories: Insights,Retail
December 26, 2017 |

Holiday shopping trends show why customer experience is vital for retailers | Customer Think

The following article written by ForeSee VP of Marketing Eric Feinberg was first published on Customer Think. Here’s a common holiday dilemma: You’ve avoided retail crowd pandemonium by shopping online... Read More

Categories: Insights,Retail
December 13, 2017 |

Amazon, Williams-Sonoma, & Kohl’s lead ForeSee’s Top 50 Retail CX Rankings (Report)

Each year, ForeSee produces a study to discover which retailers standout from the pack when it comes to delivering an incredible customer experience across web, mobile and in-store. The results... Read More

December 5, 2017 |

Congrats! CX awards recognize Three, Argos, Tesco, and other U.K. companies for stellar customer experience

Listening to the voice of your customers is one of the best ways for an organization to understand how best to deliver a seamless, delightful experience. But it’s no easy... Read More

Categories: Company News,Retail
November 21, 2017 |

5 useful BOPIS stats every retailer should know

Most consumers have used BOPIS, or Buy Online, Pickup In-Store. More specifically, about 2 in 3 people (61%) have utilized this emerging customer journey, which clearly means it’s more than... Read More