April 21, 2017 |

Here’s how retailers can meet Gen Z’s CX expectations – CMO.com

There’s a new demographic shaking up the retail status quo: Generation Z. Also known as post-millennials or the i-generation, this group, born after 1995, comprises more than one-quarter of the U.S. population and contributes over $44 billion to the American economy, according to a recent study. Read More

Categories: Retail
April 13, 2017 |

Digital Contribution Champion: Home Depot leads when it comes to BOPIS

Any company interested in strengthening a strategy for BOPIS, or Buy Online, Pickup In Store, will need to ditch traditional conversion metrics in favor of measuring digital contribution. Read More

Categories: Retail
March 9, 2017 |

Heading to Shoptalk? Visit ForeSee’s booth for exclusive CX insights

So you’re heading to Shoptalk on behalf of your company hoping to return armed with fresh ideas to drive business results throughout 2017. Sound about right? If so, you can’t... Read More

Categories: Events,Retail
February 27, 2017 |

VOC Leaders: Why Canadian Tire uses ForeSee Replay & CX scores to win big (Video)

Since launching nearly a century ago, retailer Canadian Tire has become one of Canada’s most recognized and trusted brands with almost 1,700 retail and gasoline locations coast-to-coast, as well as... Read More

Categories: Client Voices,Retail
February 17, 2017 |

Walmart’s poor overall customer experience made it no great value for Buffett

Some business publications are reporting that Warren Buffett’s recent decision to unload $900 million worth of Walmart stock has signaled the slow death of retail as we know it. This... Read More

Categories: Retail
February 10, 2017 |

Demystifying customers who leave a store without making a purchase (video)

Satisfaction with the in-store experience has remained flat year-over-year since 2014, according to ForeSee data. Retailers are doing everything they can to drive store traffic, yet so many shoppers leave... Read More

Categories: Retail