February 9, 2017 |

Speaker roundup: Why retailers won’t want to miss 2017 ForeSee Summit

This year’s ForeSee Summit — our annual client event for CX professionals — is shaping up to be the best yet, and we wanted to highlight a handful of speakers... Read More

Categories: Events,Retail
January 13, 2017 |

Going to NRF? 3 reasons you’ll want to visit ForeSee’s booth

The NRF BIG Show is one of the largest retail industry events of the year, so it’s hardly surprising that there will be no shortage of things vying for your... Read More

Categories: Company News,Events,Retail
January 5, 2017 |

Recent Walmart TV commercial shows just how far customer expectations have evolved

A version of this article was originally published on LinkedIn. The way consumers shopped during the holidays in 2016 didn’t change drastically from the previous year. In 2015, 75% of... Read More

Categories: Retail
January 3, 2017 |

Why CX still rules in a world with Amazon’s checkout-less retail stores

If I was a retailer that hadn’t bothered to develop a mature CX strategy, the news about Amazon’s new checkout-less grocery store would be alarming. However, those that have been... Read More

Categories: Retail
December 20, 2016 |

How do top U.K. retailers stack up in web CX? Find out in the 2016 U.K. ForeSee Experience Index

U.K. retailers have the potential to make customer experience a true competitive edge, gaining a leg up on rivals and improving their bottom line. In the 2016 U.K. ForeSee Experience... Read More

December 14, 2016 |

Why the new ForeSee Experience Index is the most valuable retail CX research of 2016 (report)

We are thrilled to announce the release of the 2016 ForeSee Experience Index today. For 12 consecutive years now, ForeSee has applied its CX measurement model to report on holiday... Read More