November 29, 2016 |

Ratings & reviews have a major impact on holiday shopping behavior (report)

The climate for retailers this holiday season is highly competitive, forcing companies to refine business strategies, hone marketing messaging, and double-down on an incredible customer experience. But there’s another factor... Read More

November 14, 2016 |

How the U.S. election will impact holiday shopping (Infographic)

Many retailers are understandably curious as to how the election will affect consumer behavior heading into the winter holiday shopping season. As part of the 2016 ForeSee Experience Index (FXI),... Read More

October 27, 2016 |

Why great CX measurement is invaluable to retailers — BloomReach (video)

Here at ForeSee, we often get asked for a quick elevator pitch on why improving the customer experience is the greatest competitive weapon retailers have in their arsenal. Watch ForeSee VP of Retail Sales Dan Chester do just that in this interview with BloomReach. Read More

October 20, 2016 |

Winter shopping best practices: What retailers should know about the holidays

The holiday shopping season is upon us, and for retailers this is one of the biggest times of the year — with up to 30 percent of annual sales accounted... Read More

October 11, 2016 |

How Ratings & Reviews boost holiday season visibility

I recently wrote a blog post about the critical role ratings and reviews play in increasing trust, improving visibility, and boosting SEO and SEM during the critical holiday season. I... Read More

September 28, 2016 |

Why omnichannel measurement is the holy grail of customer experience

Most brands still view the customer experience as the sum of individual, independent parts: a website, a mobile site, an app, a call center, a store or a branch. This... Read More